RELATED BOOKS:
Incident Management for Operations
Language: en
Pages: 174
Authors: Rob Schnepp, Ron Vidal, Chris Hawley
Categories: Business & Economics
Type: BOOK - Published: 2017-06-20 - Publisher: "O'Reilly Media, Inc."

Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the
Incident Management for Operations
Language: en
Pages:
Authors: Robb Schnepp, Ron Vidal, and Chris Hawley
Categories: Business & Economics
Type: BOOK - Published: 2017-07-07 - Publisher: "O'Reilly Media, Inc."

Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the
Major Incident Management for IT Operations
Language: en
Pages: 34
Authors: Christopher Skelton
Categories: Business & Economics
Type: BOOK - Published: 2017-09-14 - Publisher:

There are numerous books on incident management from different best practices, but few that provide a comprehensive guide to major incident management for information technology IT. The ITIL´┐Ż IT Operations Manual has 3 paragraphs dedicated to major incident management. Major incident management has become a career choice as many businesses
Incident Management for the Street-Smart Fire Officer
Language: en
Pages: 236
Authors: John Coleman
Categories: Technology & Engineering
Type: BOOK - Published: 2008 - Publisher: Fire Engineering Books

In the second edition of ""Incident Management for the Street-Smart Fire Officer"", author Skip Coleman expands on the mindset and tactics necessary to manage the fireground with more control and less chaos. Incident management system (IMS) is a tool that defines the role and responsibilities of each fire department member,
Capacity Management - A Practitioner Guide
Language: en
Pages: 234
Authors: Adam Grummitt
Categories: Education
Type: BOOK - Published: 1970-01-01 - Publisher: Van Haren

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of